Shipping

Delivery Time

Delivery fees are €5 for orders placed from France, €10 for Europe (except United Kingdom) and €20 for orders placed from the rest of the world.

Returns (14 days) and customs fees, taxes for orders placed from rest of the world are at your expense.

Delivery time is from 24/48H within metropolitan France.

Overseas deliveries take 5-12 business days.

Delivery Costs and Process

During busy periods, such as sales and other promotional periods, deliveries may take longer. 

Delivery fees are €5 for orders placed from France, €10 for Europe (except United Kingdom) and €20 for orders placed from the rest of the world.

Returns and customs fees for orders placed from rest of the world are at your expense.

Packages all feature a barcode and a tracking number that is made available to the Customer. This number, along with a link to the carrier service provider, is sent by email to the Customer when the order is shipped. This way the Customer can track the shipment in real time.

Packages are sent by La Poste to the delivery address provided by the Customer.

This transport method is available in France and abroad.

Regarding orders placed from Europe and the rest of the world, the returns costs and customs fees, taxes are at your expense.

Sale season

All items bought in carel.fr/en promotions can be exchanged for another item or online credit but not refunded.

During the sale season, the shipping costs are at your expense.

Return delay : 14 jours