Since 1952, we have been committed to creating locally produced shoes of the highest quality possible. Carel shoes are recognized worldwide for their quality and the nobility of the leathers chosen.

All our shoes are made in Europe, mainly in Italy as well as in Spain and Portugal. Since 2020, some of our eco-friendly shoes are also made in France.

We choose each of our workshops for their speciality and savoir-faire and we maintain long-lasting partnerships with each of them. 

Find all the details on our page "OUR COMMITMENTS".

All of our shoes are handcrafted in our family workshops in Italy (85%), Spain (10%) and France (5%).

Each shoe is unique: for this reason, the size may slightly vary.

If you still have a doubt about your size, do not hesitate to contact us by email at bonjour@carel.fr, Whatsapp (+33 7 64 50 39 19) or via our Contact Form.

We can confirm you that we have been working with all of our suppliers for years now, that our quality level is excellent and that we are committed to selecting the finest fabrics for you.

Of course, this is the truth, but we believe that the best way for you to be convinced is to try on a pair of Carel Shoes.

All our shoes are taken care of before we propose them for sale. However, it is essential to take good care in order to keep them for life.

Discover our SHOE CARE GUIDE and find out our advices and maintenance products to take care of your shoes.

If you want to obtain the contact of a qualified cobbler, you can also contact our customer service at bonjour@carel.fr. Our team will give you the address of our Carel specialist cobbler located in Paris.

When there is a "Coming Soon" label on one of our articles, it means that it will soon be in stock.

You can subscribe to the stock alert by selecting the desired size. In this way, you will be notified by email as soon as the article is available.

Committed to more responsible collections, our designers have found several innovative and sustainable materials such as Piñatex (pineapple leather), Appleskin or Spazz (recycled plastics).

Each one of our creations is handcrafted in fair and responsible quantities. For this reason, you may sometimes struggle to find your fit.

If you have a crush on one of our pairs, we invite you to subscribe to our stock alerts. That way you'll be the first one to know before it's too late !

Moreover, we will always suggest you an alternative choice in our " You will also like " section

We ensure deliveries in the strict respect of the sanitary rules. Packages are generally dispatched within 24 to 48 hours after receipt of payment.

Packages are shipped on working days (Monday to Friday).

Once your order is collected by our carriers, you will receive an e-mail confirming the shipping of your order along with all the delivery information. Thus, you will be able to follow your package in real time and be informed of the delivery date. Your parcel will be delivered to the delivery address indicated when you placed your order. 

To ensure the safety of your package, all orders are sent in an anonymous package. Inside the package, the articles are wrapped and protected. We decline any responsibility in case of a delivery delay.

Please note that during sales periods, delivery time may be extended.

 In France, orders can be delivered to a pick-up point or directly to your home.

International orders are only delivered at your home.

Delivery fees are 5€ for metropolitan France and free for international orders.

We invite you to contact our customer service at bonjour@carel.fr, our team will answer quickly and provide you with the best solution ! 

If you notice that your package is in "Return to sender" status, it means that it has been automatically sent back to our workshop.

We invite you to contact our customer service at bonjour@carel.fr so that we can resend it back to you as soon as we receive it.

Discover our e-gift and be sure to please your loved ones !

There is no chance to go wrong with our e-gift card...

It will be delivered directly to it's receiver via e-mail.

So easy : Choose the value, then the message and finally the delivery date.

Our e-card can be used on our website as many times as you want for a year, starting on the delivery day.

Find our e-card here !

Creating an account is not mandatory in order to buy online.

However, we recommend that you do so to:

  • Follow the state of your order
  • Be the first one to get the news
  • Be surprised with little touches all year round !
  • Click on "Account" on the top right of the website

  • Fill in the requested customer informations

  • Save the information

  • You will then receive a confirmation email. Check your junk mail if necessary.

 

For any information request, please contact us at bonjour@carel.fr

  • Allow us to remember you so that you don't have to fill in your personal informations several times
  • Tracking of your parcel
  • Access to new products before they are released
  • Promotions and surprises throughout the year

The payment of your international order is made via the Global-e platform and the payment methods are adapted to each country. The price includes delivery, taxes and customs fees.

  The payment in 3 times without fees is available from France & Belgium via Alma, Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Great Britain and the United States via Klarna.

Also available via your paypal account !

Nothing more simple and quicker : 

 

1. Add your items in the shopping basket. The total amount should be between 200€ and 2000€.

 

2. Select the 3 times payment without fees at the checkout step.

 

3. Complete and validate the pre-filled form so that your request will be taken into account. 

 

The payment in 3 times without fees is available from France & Belgium via Alma, Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Great Britain and the United States via Klarna.

Also available via Paypal !

All items bought in carel.fr/en promotions can be exchanged for another item or a credit note but cannot be refunded.

Credit notes are available one year on our website only.  

Return delay : 14 jours 

Please note that shipping delays can be expended.

Our international payments methods :

  • Visa
  • Americain Express 
  • Diners Club International 
  • Paypal 
  • Klarna payment in installments
  • Alma 

For further information about PayPal payments, visit www.paypal.com

The procedure is simple ! 

You have a period of 14 days from the receipt of your order to return your purchases if they are not suitable. 

After this period, no return will be accepted.

First of all, you must send a return request to our Customer Service at the following adress : bonjour@carel.fr

In this e-mail, you will have to specify your order number, the reason and the type of return desired (a credit note or a refund) 

An answer will be brought to you within 24 to 48 hours (working days)

The order that you wish to return must imperatively be in agreement with our conditions of return ! 

In a second step, you will have to save and print the return from received by e-mail beforehand (from that you can also consult and download : here.)

Make sure you fill in the form carefully and enclose it in the package with the item(s)you wish to return and the invoice corresponding to your order. 

If you have opted for a credit note : The return cost are free ! 

A prepaid return label will be sent to you as well as our return form, you will simply have to print it and stick it legibly on your parcel once all the elements have been inserted in it.

If you have opted for a refund : the return cost will be at your expense. 

You will have to return your parcel by the means of the carrier of your choice to the postal adresse below : 

SABOTINE (CAREL)

35 rue de la Roquette 

75011 Paris,

France 

Warning : For security reasons, it is imperative that you keep the proof of deposit of your return package as well as the tracking number corresponding to the latter

In accordance with the provisions of Article L. 121-20 of the Consumer Code, the buyer has a period of fourteen clear days from the date of receipt of his order to exercise his right of withdrawal and return the products ordered for a refund or exchange in the form of credit.


1. The products must be returned to CAREL, in perfect condition for resale, in their original condition (packaging, accessories, instructions, etc.) and properly protected.

2. Any gifts offered at the same time of the order must be returned in the same way as the products and under the same conditions.

3. The reception, the quality control, as well as the treatment of your return can take up to 20 working days (this period is likely to be lengthened in period of strong affluence)

4. Credit notes can only be used on our website and will not be accepted in our points of sale (store or department store)

5. It is imperative to kepp a proof of shipment until your refund is effective on your bank account or your credit received by e-mail.

During the sales period, refunds are not active and can only be made in the form of a credit note, valid only on the carel.fr website 

You have of course the possibility to exchange your order.

A credit note for the amount of the returned item(s) will be sent to you by e-mail within 7 working days of receipt of your return package in our warehouse.

This credit will be sent to you in the form of a code assigned to your e-mail address and valid for 1 year.

It will also allow you to benefit from free delivery.

Credit note are only valid on our website carel.fr 

As of the reception of your return in our warehouse : 

Refunds are made within 15 working days using the same payment method used when you placed your order.

Credit notes in the case of an exchange or a later purchase will be sent to you within 7 working days.

During the sales period, products that have had a discount can only be exchanged or credited in the form of a credit note, valid only on carel.fr for 1 year. 

You have 14 days from the day you receive your order to retract your order and ask us to return it.

Please note that during the sales period, the shipping and return time may be extended. 

All online purchases must be returned to our factory. Returns will not be accepted in our shops/distribution networks.

Find the return process in "How can I return my order?"

All items bought in carel.fr/en promotions can be exchanged for another item or online credit but not refunded.

  

Return delay : 14 jours

 

Please note that shipping delays can be expended.