Since 1952, we have been committed to creating locally produced shoes of the highest quality possible. Carel shoes are recognized worldwide for their quality and the nobility of the leathers chosen.

 

All our shoes are made in Europe, mainly in Italy as well as in Spain and Portugal. Since 2020, some of our eco-friendly shoes are also made in France.

 

We choose each of our workshops for their speciality and savoir-faire and we maintain long-lasting partnerships with each of them.

 

Find all the details on our page "OUR COMMITMENTS".

We work in close collaboration with several workshops in Italy, Spain and Portugal.

By using the best savoir-faire of each one, we can propose you shoes of a very high quality.

 

Since each workshop has different manufacturing techniques, depending on the craftsmen, the shoe sizes may also vary.

This is the reason why you will find our "Size Advice" adapted to each model on our website.

 

If you still have a doubt about your size, do not hesitate to contact us by email at bonjour@carel.fr, whatsapp or via our Contact Form.

We can confirm you that we have been working with all of our suppliers for years now, that our quality level is excellent and that we are committed to selecting the finest fabrics for you.

Of course, this is the truth, but we believe that the best way for you to be convinced is to try on a pair of Carel Shoes.

All our shoes are taken care of before we propose them for sale. However, it is essential to take good care in order to keep them for life.

 

Discover our SHOE CARE GUIDE and find out our advices and maintenance products to take care of your shoes.

 

If you want to obtain the contact of a qualified cobbler, you can also contact our customer service at bonjour@carel.fr. Our team will give you the address of our Carel specialist cobbler located in Paris.

When there is a "Coming Soon" label on one of our articles, it means that it will soon be in stock.

You can subscribe to the stock alert by selecting the desired size. In this way, you will be notified by email as soon as the article is available.

Committed to more responsible collections, our designers have found several innovative and sustainable materials such as Piñatex (pineapple leather), Appleskin or Spazz (recycled plastics).

We ensure deliveries in the strict respect of the sanitary rules. Packages are generally dispatched within 24 to 48 hours after receipt of payment.

Packages are shipped on working days (Monday to Friday).

 

Once your order is collected by our carriers, you will receive an e-mail confirming the shipping of your order along with all the delivery information. Thus, you will be able to follow your package in real time and be informed of the delivery date. Your parcel will be delivered to the delivery address indicated when you placed your order. 

 

To ensure the safety of your package, all orders are sent in an anonymous package. Inside the package, the articles are wrapped and protected. We decline any responsibility in case of a delivery delay.

 

Please note that during sales periods, delivery time may be extended.

 In France, orders can be delivered to a pick-up point or directly to your home.

International orders are only delivered at your home.

Delivery fees are 5€ for metropolitan France and free for international orders.

We invite you to contact our customer service at bonjour@carel.fr, our team will answer quickly and provide you with the best solution ! 

If you notice that your package is in "Return to sender" status, it means that it has been automatically sent back to our workshop.

 

We invite you to contact our customer service at bonjour@carel.fr so that we can resend it back to you as soon as we receive it.

  • Click on "Account" on the top right of the website

  • Fill in the requested customer informations

  • Save the information

  • You will then receive a confirmation email. Check your junk mail if necessary.

 

For any information request, please contact us at bonjour@carel.fr

  • Allow us to remember you so that you don't have to fill in your personal informations several times
  • Tracking of your parcel
  • Access to new products before they are released
  • Promotions and surprises throughout the year

The payment of your order is made via the Global-e platform and the payment methods are adapted to each country. The price includes delivery, taxes and customs fees.

The 3 times payment without fees is available from every country.

Nothing more simple and quicker : 

 

1. Add your items in the shopping basket. The total amount should be between 200€ and 2000€.

 

2. Select the 3 times payment without fees at the checkout step.

 

3. Complete and validate the pre-filled form so that your request will be taken into account. 

 

Payment in 3 times without fees is available from every country.

All items bought in carel.fr/en promotions can be exchanged for another item or a credit note but cannot be refunded.

Credit notes are available one year on our website only.  

Return delay : 14 jours 

Please note that shipping delays can be expended.

Returns are free of charge for every order.

 

RETURNS ARE REALIZED IN 2 STEPS :

 

1. You can contact our customer service at bonjour@carel.fr in order to receive by e-mail a credit note corresponding to the amount of the article you want to return. You will then be able to easily place another order. Returns are free of charge for every order.

 

2. Add the return form and your invoice in the package so that we can process your request easily. You can download the return form here.

 

You will find in each parcel an invoice corresponding to the order placed as well as the return form. If you want to send us back one of your articles, simply put the invoice and the completed return form in your parcel (otherwise we will not be able to refund you) and send it at the following address :

 

Emilie CAREL SABOTINE

35 rue de la Roquette
75011, Paris, France
 
 
You have 14 days after receiving your order to return it if you are not satisfied.
Passed this period, we will not accept your return.
 

Please note that only items returned in perfect condition and in their original packaging will be accepted.

1. In accordance with the provisions of the article L. 121-20 of the Consumer Code, the buyer has a period of 14 working days from the date of reception to exercise his right of withdrawal and return at his expense the products ordered, for a refund. You have 14 days to return your order, beyond this limit, we will not be able to accept your package and you will not be refunded.

 

2. The products must be returned to us in a perfect condition for resale, in their original state (packaging, accessories, instructions...), never worn, correctly protected and accompanied by the return form.

 

3. The reception of your return can take up to 20 working days. A e-mail confirmation will then be sent to you and your request will be processed within 48 hours. Don't forget to include this form in your package as well as the invoice of your order.

 
4. Please keep the shipping proof until you get the confirmation e-mail for your return.

 

When returning an order for a refund, any gift offered with this order must also be returned.

You can of course exchange your article, however it is possible that we do not have in stock the new article that you want.

You will receive by e-mail a credit note (that will correspond to the sum that you previously paid). Nothing could be simpler, once you have received your credit note, you can place your order again.

We proceed with the refund within 15 days after receipt of your return and on the same card used for the purchase.

All items bought in carel.fr/en promotions can be exchanged for another item or a credit note but cannot be refunded.

Credit notes are available one year on our website only.

Return delay : 14 jours

Please note that shipping delays can be expended.

All items bought in carel.fr/en promotions can be exchanged for another item or online credit but not refunded.

  

Return delay : 14 jours

 

Please note that shipping delays can be expended.