Returns are free of charge for every order.
RETURNS ARE REALIZED IN 2 STEPS :
1. You can contact our customer service email@example.com order to receive by e-mail a credit note corresponding to the amount of the article you want to return. You will then be able to easily place another order. Returns are free of charge for every order.
2. Add the return form and your invoice in the package so that we can process your request easily. You can download the return form here.
1. In accordance with the provisions of the article L. 121-20 of the Consumer Code, the buyer has a period of 14 working days from the date of reception to exercise his right of withdrawal and return at his expense the products ordered, for a refund. You have 14 days to return your order, beyond this limit, we will not be able to accept your package and you will not be refunded.
2. The products must be returned to us in a perfect condition for resale, in their original state (packaging, accessories, instructions...), never worn, correctly protected and accompanied by the return form.
3. The reception of your return can take up to 20 working days. A e-mail confirmation will then be sent to you and your request will be processed within 48 hours. Don't forget to include this form in your package as well as the invoice of your order.
When returning an order for a refund, any gift offered with this order must also be returned.
You can of course exchange your article, however it is possible that we do not have in stock the new article that you want.
You will receive by e-mail a credit note (that will correspond to the sum that you previously paid). Nothing could be simpler, once you have received your credit note, you can place your order again.
We proceed with the refund within 15 days after receipt of your return and on the same card used for the purchase.
All items bought in carel.fr/en promotions can be exchanged for another item or a credit note but cannot be refunded.
Credit notes are available one year on our website only.
Return delay : 14 jours
Please note that shipping delays can be expended.