Return & Refund

Returns are free of charge for every order.

 

RETURNS ARE REALIZED IN 2 STEPS :

 

1. You can contact our customer service at bonjour@carel.fr in order to receive by e-mail a credit note corresponding to the amount of the article you want to return. You will then be able to easily place another order. The return fees are at your charge.

 

2. Add the return form and your invoice in the package so that we can process your request easily. You can download the return form here.

 

You will find in each parcel an invoice corresponding to the order placed as well as the return form. If you want to send us back one of your articles, simply put the invoice and the completed return form in your parcel (otherwise we will not be able to refund you) and send it at the following address :

 

Emilie CAREL SABOTINE

35 rue de la Roquette
75011, Paris, France
 
 
You have 14 days after receiving your order to return it if you are not satisfied.
Passed this period, we will not accept your return.
 

Please note that only items returned in perfect condition and in their original packaging will be accepted.

1. In accordance with the provisions of the article L. 121-20 of the Consumer Code, the buyer has a period of 14 working days from the date of reception to exercise his right of withdrawal and return at his expense the products ordered, for a refund. You have 14 days to return your order, beyond this limit, we will not be able to accept your package and you will not be refunded.

 

2. The products must be returned to us in a perfect condition for resale, in their original state (packaging, accessories, instructions...), never worn, correctly protected and accompanied by the return form.

 

3. The reception of your return can take up to 20 working days. A e-mail confirmation will then be sent to you and your request will be processed within 48 hours. Don't forget to include this form in your package as well as the invoice of your order.

 
4. Please keep the shipping proof until you get the confirmation e-mail for your return.

 

When returning an order for a refund, any gift offered with this order must also be returned.

You can of course exchange your article, however it is possible that we do not have in stock the new article that you want.

 

You will receive by e-mail a credit note (that will correspond to the sum that you previously paid). Nothing could be simpler, once you have received your credit note, you can place your order again.

We proceed with the refund within 15 days after receipt of your return and on the same card used for the purchase.

All items bought in carel.fr/en promotions can be exchanged for another item or online credit but not refunded.

  

Return delay : 14 jours

 

Please note that shipping delays can be expended.