Return and Refund

Return Process

An invoice for the order and a Return Voucher are sent with all packages. 


To return one of your items, fill out the Return Voucher or download it directly from our website. You simply need to fill out this voucher and place it in your box, then send it to the following address: 


SABOTINE CAREL_Internet Department

35 rue de la Roquette

75011, Paris, France

Return Policy

In accordance with the provisions of Article L. 121-20 of the French consumer code, the buyer has fifteen days from the date of receiptto exercise the right to withdrawal and return, at the Customer’s expense, for the items ordered.

Items must be returned to Carel in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), properly protected, and accompanied by a return form and a copy of the invoice. 

Any decision to exercise the right to withdrawal must be reported beforehand to the Carel Customer Service Department by email: or by postal mail to the following address: SABOTINE CAREL Internet Department, 35 rue de la Roquette, 75011 Paris 

With prior agreement from the Carel Customer Service Department, shoes may be returned, in compliance with the abovementioned conditions, to our store at 2, rue Tronchet, and only in that point of sale. Returns made to the store are simply dropped off there.

Exchanges can be made in our store. However, refunds can only be made through our e-shop customer service department. In these cases, we will send you an item of your choice or you will be credited the amount of your purchase on the same form of payment used to make your initial purchase. No refunds will be made in one of our points of sale.

Claims regarding a delivery error and/or non-conformity of goods with respect to what is indicated on the purchase order must be made with Carel by the Customer on the day of delivery or at the latest fifteen business days thereafter. Claims made after that time frame will be dismissed. 

For refunds, Carel will make every effort to refund the buyer within 30 days from the date the returned good is received. The buyer has 15 business days to return the goods after the return voucher has been received. If the Good does not arrive in the proper return Conditions, the buyer will not be refunded. 

Items purchased during sale periods or promotions will not be refunded. Exchanges, however, are accepted.

  • Free delivery

    For any order over 500€

    Returns extended to 60 days.

  • Customer Service

    +33 7 64 50 39 19

    From Monday to Friday

    10am - 13 pm 

  • Secure payment

    Visa, Paypal

  • Payment 3X

    Payment in 3 times without fees