Shipping your package

Packages are usually shipped within 24/48H of receiving payment.

During busy periods, such as sales and other promotional periods, deliveries may take longer. 

Delivery fees are 5€ for metropolitan France and free for international orders.

They are shipped via Colissimo with a tracking number and require a signature for their release. Packages can also be sent via Colissimo to a pick-up point; they require a signature for their release. Whichever delivery method you choose, we’ll send you a link to track your package online in real time.

All orders are sent in an anonymous package. Inside the parcel the items are packed and protected.

Returns Procedure

Returns are free.


You have 14 days to return your products.

An invoice for the order and a Return Voucher are sent with all packages. Download the return voucher here.

If you want to make an exchange, you can contact our customer service and ask for a credit note corresponding to the amount of the article you want to return. Thus, you will have the possibility to place the order again with the code which will be communicated to you. 

To return one of your items, place your invoice and your filled out return voucher with the products, then send it to the following address: 


35 rue de la Roquette

75011, Paris, France

Return Policy

  1. In accordance with the provisions of Article L. 121-20 of the French consumer code, the buyer has forteen days from the date of receipt to exercise the right to withdrawal and return, at the buyer’s expense, for the items ordered. 

  2. Items must be returned to Carel in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), properly protected, and accompanied by a return form.

  3. It may take up to 20 business days before your return is received. You will receive an email confirmation when it is received, and your request will be processed within 48 hours. Don’t forget to attach this form to your package.

Please keep proof that you have sent your package until you have received confirmation of your return and your refund.  

Sale season

All items bought in promotions can be exchanged for another item or online credit but not refunded. 

Return delay : 14 jours